If your order is within New Zealand and is lost by NZ Post / NZ Couriers then we will make a claim on the shipment.If your order is lost by the courier company whilst in shipping we will look into refunding you based upon the below criteria. Refunds regarding orders lost in shipping: We do not accept change of mind refunds on sealed products. If we do this, you will be refunded the cost of the excess shipping in either Store Credit (in the form of a gift card code) or a discount code for free shipping on your next order.In the event that you place multiple orders and pay shipping on them all, we may combine these orders into one shipment.
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